Privacy Policy
Last Updated: January 30, 2026
Cullari & Wardell ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS text messaging.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Name and contact information (email address, phone number)
- Business information (company name, industry, website)
- Communications you send us via our website, chat widgets, phone calls, or SMS
- Appointment booking and scheduling information
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location data
- Website usage data (pages visited, time spent)
- Referral sources
SMS/Text Message Data
When you opt in to receive SMS messages from us, we collect:
- Your mobile phone number
- Your consent to receive text messages
- Message history and delivery status
- Opt-out requests
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Communicate with you about your inquiries, appointments, and our services
- Send appointment confirmations, reminders, and booking links via SMS (with your consent)
- Respond to your requests and provide customer support
- Analyze website usage and improve user experience
- Comply with legal obligations
3. SMS/Text Messaging Terms
How You Opt In to SMS
You may opt in to receive SMS messages from Cullari & Wardell by:
- Requesting an appointment booking link through our website chat widget
- Verbally requesting a text message during a phone call with our AI assistant or team
- Clicking "Send me the booking link" or similar call-to-action on our website
- Providing your phone number and explicitly consenting to SMS communications
Message Frequency
Message frequency varies. You will receive SMS messages only when you request specific information such as appointment booking links or service confirmations. We do not send promotional or marketing text messages without separate explicit consent.
Message and Data Rates
Message and data rates may apply. Please consult your mobile carrier for details about your text messaging plan.
How to Opt Out
You can opt out of SMS messages at any time by:
- Replying STOP to any message you receive from us
- Contacting us at ernesto@cullarimedia.com
After opting out, you will receive a confirmation message and no further SMS messages unless you opt in again.
Help
For help with SMS, reply HELP to any message or contact us at ernesto@cullarimedia.com.
Supported Carriers
SMS messages are supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (e.g., SMS delivery services, hosting providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your phone number and SMS consent will never be shared with third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. SMS opt-out requests are processed immediately and your number is removed from our messaging lists.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Opt-out of SMS communications
To exercise these rights, contact us at ernesto@cullarimedia.com.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Cullari & Wardell
Email: ernesto@cullarimedia.com
Website: www.cullarimedia.com